How to Send Appointment Reminders Through Facebook Messenger

The worst thing that happens when someone books a meeting with me is when they never show up to the call.

I would message them through Facebook Messenger saying “Hey! I’m in the Zoom room. You coming?”

Their responses never surprised me.

“I lost track of time. Reschedule?”

“The appointment didn’t save on my calendar, sorry.”

“Thanks for reminding me. What’s the link to the Zoom room again?”

I would wait at least 15 more minutes until they were ready to talk and by that time, I had another call in 15 minutes that I didn’t want to be late to.

If only there was a way to send them an automated reminder about our meeting so I never have to deal with this again…

Just when I was thinking about this, one of our Bot Academy students posted a solution to this problem in our private community!

Richard setup Zapier to connect with Acuity Scheduling (or any scheduling software) to Messenger so that all his clients would get an automated reminder to make it to his meetings on time… and it worked!

I told Richard that we had to get on a call immediately and he showed me (and now you will see it too) how to set this up step-by-step.

Watch the video above to learn how to set this up for yourselves!